Customer Services Skills Workshop

Customer Services Skills Workshop

Presented by Anne Conlon of All About Sales, this one day course gives participants the skills to provide excellent customer service and to set a standard for all staff to follow.

Anne has a proven track record of management in Ireland. Her success brought her from the east coast to the west to set up a green field site where she recruited, trained and brought to market a new business. Anne is also the president of Network Mayo, an organisation for women in business, the professions, industry, trades, government departments and the arts.

If you’ve moved to the west of Ireland and are running your own business you may need help in setting up a sales force, this is a great opportunity to leverage off Anne’s experience of making the move while setting up a successful business.

This course will be focusing on good customers service as it’s vital for all businesses both large and small. It impacts directly with sales and profit of any business. It will also provide the participants with the knowledge, skill and attitudes necessary to provide excellent standards of service. You will also learn the difference between face-to-face communication and telephone communication.

There are a couple of spaces left so come along to the Leeson Centre in Westport on Wednesday 27th November from 9:30am to 4:30pm. To ensure a place book click here

Go Connect with Go Remote

Go Connect with Go Remote

Go Remote says that 69% of people don’t work remotely because they don’t know how to. Yet there are hundreds of jobs available in office-less companies.

If you work remotely or are interested in trying it, the national meet up on 1st and 2nd of November in Kinvara, Co Galway, offers lots of ideas with talks and workshops around facilitating and supporting remote working. Interested? Book your €10 ticket here.

Get smart: create your own marketing videos at the touch of a button

Get smart: Create your own marketing videos at the touch of a button

Creating video content has become a huge part of every business’s marketing plan.  And you don’t have to be an expert to deliver simple but effective videos to promote your business using your very own phone.

Barry Murphy’s half day training course will walk you through filming and editing footage on your smartphone. You’ll learn what and where to shoot, how to add voiceovers, text and music and how to use editing software such as VideoShop and Filmora to produce a fully-fledged marketing video for your business. He will also show you how to upload your video to YouTube and give tips on how to ensure your video gets seen.

The training will take place at The Hive, Carrick on Shannon on Thursday 31st October and Thursday 7th November from 2pm to 5pm. Admission is only €20.

To find out more click here

Prepare your business for Customs workshop

What does Brexit mean for your business?

With Brexit on the horizon, the timing for LEO Donegal’s ‘Prepare Your Business for Customs Workshop’ couldn’t be more timely.

The workshop will cover how export and import Customs will impact trade with the UK as a ‘Third Country’, how tariffs work and the need to correctly classify your goods.
Hosted by the Director of Export-Edge Austin Rutledge and his colleagues, this workshop will help you understand the pending Customs documentation requirements and procedures needed post Brexit. Export Edge have been leaders in Customs and Export Operations Training to help companies optimise their Trade and Customs procedures plus keep abreast of their compliance responsibilities.
The workshop will help you become more familiar with the Customs compliance requirements that will affect your company when trading with the UK outside the EU, and will give you the chance to brainstorm the urgent tasks and applications needed to mitigate costly delays and penalties.
Attendance is free but booking is essential. Lunch is included.

When and where: Thursday 24th October, 2019. From 9.30 am – 4.00 pm at Radisson Blu Hotel, Neil T. Blaney Road, Letterkenny.

For more details and to book your place click here.

The Tweeting Goddess, National Womens Enterprise Day 2019

National Women’s Enterprise Day 2019

Female entrepreneurs from across the West are #MakingItHappen in 2019, and Local Enterprise Office Galway is delighted to present a dynamic and engaging event on behalf of Galway, Mayo and Roscommon to celebrate National Women’s Enterprise Day. To mark the occasion, a special event will be held in Galway city’s historic Hotel Meyrick on the 17th of October. Read more

The Business of Literature – Major Literary Tourism Initiative Set to Enhance Commercial Capacity in Northern European Region

Major new three-year literary tourism pilot programme set to launch across four Northern European countries this Autumn.

Spot-lit is a new three-year project that aims to grow the literary tourism sector in the Northern Periphery and Arctic region by supporting the organisations and businesses in this culturally-rich region to grow collaborate and better engage audiences together. Literary Tourism is an emerging niche sector within the wider cultural tourism sector, where places with literary heritage offer author and fiction-related literary tourism opportunities along with opportunities arising from literary festivals, trails and book shops.Funded by Interreg Northern Periphery and Arctic Programme, the regions participating in the Spot-lit programme area are Western Ireland, Northern Ireland, Eastern Finland and South-West Scotland.

All share a number of common features such as low population density, low accessibility, low economic diversity, abundant natural resources, and high impact of climate change.
Collectively, the region is home to world-class literary icons and landscapes, however, research suggests there is potential for this sector to work together and grow significantly. Current low levels of joined-up literary tourism activity in the Northern Periphery and Arctic Region make it a sector that is ripe for development.

Spot-lit addresses the need for shared development and marketing of existing assets and the development of new ones, which respond to emerging literary and cultural consumer needs. This will result in a better cultural tourism offering and deliver greater economic impact than projects developed in national isolation.

The programme will include the development of a cluster network across the regions, a series of support workshops, the development of 20 new literary products or services and shared learning and transnational marketing.

 

 

 

 

 

 

 

 

 

Some of the Spot-lit partners at a recent partner meeting in Scoltland (left to right) Filip Sever, Mary Keaveney, Minna Mustonen, Helena Aaltonen  Marlene Kohllechner-Autto, Shane Campbell.

Speaking on the occasion of the launch of the project, CEO Tomás Ó Síocháin of the Western Development Commission said: “We are delighted to launch this programme today following an extensive period of research and development. Spot-Lit has the capacity to deliver tangible benefits to under-tapped regions across Europe through the literary tourism sector which we know has the potential to be a major economic driver. We encourage any organisation or business in the literary tourism sector to visit our website and sign-up for our information roadshows in early October.”

This Autumn, the Spot-lit partners in Ireland, Northern Ireland, Scotland and Finland will deliver a series of workshops for businesses interested in Literary Tourism development.

Workshop 1: Building Successful Literary Tourism Experiences for Visitors
Workshop 2: Designing and developing your Literary Tourism product or service
Workshop 3: Knowing and growing your market

Following on from the workshops, businesses will be invited to participate in a Literary Business Support Programme. The programme will be open to SMEs, social enterprises, community groups and literary associations with a unique idea for the development of Literary Tourism in their area. This bespoke programme will involve a series of monthly engagement workshops, learning journeys, business advice clinics and individual mentoring supports. The programme will engage with 5 businesses in each country and will include a €10,000 innovation voucher. The focus of the business idea/product will be for the development of Literary Tourism.

The project will officially launch on September 25th with a new website at http://www.spot-lit.eu, dedicated social media channels @spot_lit_eu, followed by a call out for literary businesses and organisations to register their interest for upcoming events and workshops.

work remote conf

Irish Towns Compete to Host Remote Working Conference

Towns and villages around Ireland have until August 25th to avail of the opportunity to host the inaugural Grow Remote www.growremote.ie conference that will take place on September 27th.

The one day conference, which features speakers from across Europe aims to kickstart momentum around the remote working community in Ireland, with specific emphasis on leveraging it to support the town teams and digital hubs.

Commenting organiser Rose Barrett said “We have a full speaker line up and event management team organised for Grow Remote. Rather than being predictable and hosting in a city centre conference location we want to be true to the objective of the conference and encourage towns and villages to tell their stories of remote working and to pitch their locality as the venue for the conference. Events like this typically bring €20,000 in to local communities and all is takes is a simple form on the website.”

Huge interest has already been received from hubs and town teams across Ireland with the closing date of August 25th for submissions.

The first of it’s kind, the conference will play host to remote workers, remote working companies and town groups. The conference already has 10 speakers from across Europe and beyond set to attend. Speakers will share the latest thinking on the technology, management and opportunities for remote working. Currently it is estimated that over 216,000 people work remotely in Ireland.

Gabe Karp, Director of Europe at 10up will be speaking at the event as 10up is continuing to grow across Europe said: “We’re excited to be involved with Grow Remote, as a remote digital agency, we believe strongly in the power of remote teams. As we continue to grow, we would love to find great design and engineering talent in Ireland. We need an active community in this space to make that happen and this is a great event to kickstart that”

The emergence and activation of new community spaces across Ireland was a key motivator for this event as they begin to provide the infrastructure needed in the regions to make remote work possible.

Remote working is becoming more of a viable option for large companies. Ryan Mesches of Teamwork.com said, “it’s a no brainer for us; we’ve built a huge business with over 23% of our workforce working remote. Hiring remote staff allows us to continue to lead in our market by remaining more agile and flexible – and our employees love it too!”

Town teams are encouraged to apply at growremote.ie/nominate before August 25th and winners will be announced late August.

The event is supported by the WDC, Bank of Ireland and Abodoo with tickets starting at €30. More details at www.growremote.ie

networking west

Top 5 Networking Events in the West this Spring

It’s the new year and it’s time to get out there and promote your business, get inspired and expand your network.

There are so many great networking and business events taking place across the West of Ireland; we’ve rounded up our list of the ones not to miss.

1. Leveraging Ireland West Airport, How can your Business Benefit? BOI Workbench, Galway, 18 Jan 2018

Ireland West Airport had a record-breaking year as the airport’s passenger numbers increased by 7pc or 48,000 to 733,869. How can your business benefit from that, and even create more demand for those routes?. Join an interactive talk with Donal Healy, Head of Marketing & Route Development. This event welcomes hoteliers, tour companies, local business owners and anyone who can add value to the west region’s airport. Learn about the routes in place for 2018, the demographic of people through the airport into the west region, and how you can target cities of origin. All welcome!

Register at eventbrite.com/e/leveraging-ireland-west-airport

2. Hackaholdem, The Building Block, Sligo, 03 & 04 February

sligo hackathonHackahold’em – a gamified version of a hackathon is set to take place in The Building Block, Sligo on February 03-04 2018.
Bringing together up to 40 programmers, designers and product developers, the event will take place over a 24 hour period with 5- 7 teams set to participate.

The event is for developers, designers and all-rounders in the digital space and our aim is to bring the fun and community feel back into hackathons, while providing a space for participants to network and build something cool together.

Sign up now! hackaholdem.com

3. Digital West, GMIT, Mayo, 30 January

Emerging trends and careers in Digital Media and how companies can stay competitive will be the focus of a public seminar in GMIT Mayo on Tuesday 30 January, delivered by leading professionals and academics in digital media, marketing and technology.

Organised by the Mayo campus academic staff in collaboration with the Innovation Hub, the “Digital West” event will include topics on Digital Media Strategies, Bots & Automation, Google Analytics, Automation of Digital Media, Blockchain, and more.

This Dynamic FREE event will focus on emerging trends in Digital Media and how they will affect companies and individuals in 2018 and beyond.
As the digital media landscape rapidly evolves with the introduction of new technologies such as AI, analytics, automation and a movement towards high definition video communication, companies are finding it increasingly hard to attract and maintain talent.
More at digitalwest.biz

4. Open Talent Speed Dating, Galway, 06 April

Open Talent Galway

Open Talent is a two-part event where people of all backgrounds come to Galway city over two days in April for a sweep of 1-1 interviews, and speed dating events with local businesses. Want to get straight to interview?

Register at eventbrite.com/e/open-talent-speed-dating-tickets

5. Startup Weekend West (Ire): Future of Towns, Achill Island, 27 April

Keel Beach

Keel Beach, Achill

Achill Island, Co. Mayo is the destination for the upcoming Startup Weekend West taking place on Friday, April 27, 2018. The theme is the future of towns.

This unique Startup Weekend will bring together designers, developers, county councillors, urban planners, founders, and much more to conceive ideas and build solutions that will bring life and economic vitality back into Irish towns.

The weekend costs just €60 to attend, and that includes all meals each day, a t-shirt and some cosy accommodation.

On Friday, some of the attendees will pitch an idea for 60 seconds. The best ten ideas (voted for by attendees) will progress to build a team and then through to pitch at the final. On Saturday, mentors and coaches (who are established business owners or experts in their area) will be brought in to help guide the teams through execution. On Sunday, the event will finish with the final pitches and winners announced. There’s also a cracking after-party.

TechStars Startup Weekend is the place to look for a team, create a prototype of your idea, validate your business idea, and receive feedback from experienced entrepreneurs, all in one weekend.

Full details on how to get involved at communities.techstars.com/ireland/galway/startup-weekend

 

One Region One Vision Conference Video Highlights

For 2018 the Western Region will be recognised as European Entrepreneurial Region.

Recognising the success of our indigenous and small enterprises. Our commitment to innovation will see us become one of the most resilient places in Europe.

The One Region One Vision Conference took place in Galway on November 28th.

The Western Development Commission was delighted to collaborate on this conference with the North Western Regional Assembly.

One Region One Vision celebrated achievement, whilst also promoting investment in our competitiveness through Structural Funds and launching our Regional Spatial and Economic Strategy.

So get your 2018 moving by watching the One Region One Vision inspirational speakers including Ernst & Young Entrepreneur of the Year Harry Hughes of PortWest, Mary Rodgers (Portershed), Adrian Weckler (INM) and many more.

the building block

Bank of Ireland’s Startlab goes deep in the West.

Startlab, Bank of Ireland’s unique startup incubator is looking to extend its reach into the West region with its newly formed “startlab remote” programme. Originally based in Galway, the programme runs over a 6 month period and helps fledgling tech startups to scale by providing complimentary facilities including desk space, high-speed Wi-Fi, conference rooms as well as one to one sessions with key coaches and mentors, introductions to investors and support from Bank of Ireland’s Innovation Team. Startlab remote will see Bank of Ireland link up with the growing number of coworking spaces opening in the region such as the, The Leeson Enterprise Centre in Westport and The Building Block here in Sligo. Successful applicants will benefit from the suite of supports the programme has to offer as well as desk space in their locality.

Tracy Keogh, Bank of Ireland’s Innovation Manger for the West explains, “Our startlab remote programme came about from listening to the community and our customers. A move to Galway simply wasn’t on the cards for some of our candidates so we needed to explore how we could still support them. Successful applicants will have their desk space funded and will have access to everything the programme has to offer such as mentoring and access to our network. I would encourage any tech startup with global ambitions to apply”.

Startlab Galway is one of 3 incubators run by BOI with a Fintech focused programme in Dublin and a startlab space in New York to help companies tackle the U.S market.

The Building Block’s Community Manager Karen Foley commented, “Bank of Ireland’s startlab is a fantastic initiative for startups in the West of Ireland and The Building Block, a hub for entrepreneurs and startups, are looking forward to welcoming the successful candidate to join our growing community here in Sligo.”

Head of Bank of Ireland Sligo, Tara Rodgers offers, “Sligo is the major urban settlement in the Northwest after Galway and we’re delighted that the startlab programme is expanding. The student population that the 3rd level institutes attract here make it a breeding ground for innovation and the startup community here is really taking off”. “All aside Sligo is a great place to live and is a must see on the West Cost, according to Vogue magazine no less”, laughs Rodgers.

Applications are open until the 30th of November on www.startlabhq.com.

For more information: You can arrange a 1 to 1 meeting with Programme Lead Graham Clarke on the 27th November in The Building Block  https://calendly.com/graham-clarke2/startlab-west-the-builing-block/11-27-2017